Refund Policy

RIGHT OF WITHDRAWAL

1. Deadline. The Customer has the right to withdraw without giving any reason within fourteen days, for all or part of the Products ordered. This period is counted in calendar days and runs from the day after receipt of the Product by the Customer or any third party authorized for delivery, to the address indicated or to a collection point. In the case of an Order for several Products delivered separately or in the case of an Order for a Product composed of batches or multiple parts whose delivery is staggered over a defined period, the period runs from receipt of the last Product, or batch/part. If the period expires on a Saturday, Sunday or public holiday, it is extended until the expiry of the last hour of the next working day.

2. Method of exercise. To exercise the right of withdrawal, the Customer notifies his decision to withdraw from the contract by means of an unambiguous declaration by post to the address 8 Place de la République, 41100, Vendôme or by email to the address contact@solemnia.fr . The Customer may use the model withdrawal form reproduced below in a box but this is not obligatory. The burden of proof of the exercise of the right of withdrawal rests on the Customer.

3. Return of the Product. The Customer must return or return the Product for which he has withdrawn, to the Seller no later than fourteen days after sending his decision to withdraw. This deadline is deemed to have been respected if the good is returned before the expiry of the fourteen-day period under the return conditions provided. The costs of returning the products are borne by the Customer. The terms and conditions for returning the Products are specified in the article "TERMS AND CONDITIONS FOR RETURNING PRODUCTS" to which the Customer refers.

4. Reimbursement. In the event of withdrawal by the Customer, the Seller shall reimburse the price of the Product no later than fourteen days, starting from the day after the day of receipt of the Customer's decision to withdraw. The Seller shall reimburse using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means; in any event, this reimbursement shall not incur any costs for the Customer. The Seller may defer reimbursement until the Product is received, or until the Customer has provided proof of shipment of the Product, whichever is the earliest.

PLEASE NOTE, THIS RIGHT OF WITHDRAWAL CANNOT BE EXERCISED UNDER CERTAIN CONDITIONS IN THE EVENT OF:

• When the Client is a professional,

• When the contract was concluded for a current or future professional purpose

• Supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;

• Supply of goods made to the consumer's specifications or clearly personalized;

• Supply of goods liable to deteriorate or expire rapidly;

• Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

• Supply of goods which, after being delivered and by their nature, are inseparably mixed with other items;

• Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations in the market beyond the control of the professional;

• Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by the consumer, within the limit of spare parts and work strictly necessary to respond to the emergency;

• Supply of audio or video recordings or computer software where they have been unsealed by the consumer after delivery;

• Supply of a newspaper, periodical or magazine, except for subscription contracts to such publications;

• Purchased after a public auction.

RETURN CONDITIONS

1. Address. The products must be returned to the following address: 8 Place de la République, 41100, Vendôme . The Customer will be asked to enclose in their return package a copy of the Order confirmation letter in A4 format or a handwritten document indicating the Order number and the amount paid when placing the Order, as well as the withdrawal form or any other unambiguous statement regarding the exercise of the right of withdrawal, a legal or, where applicable, commercial guarantee, justifying the return of the Product.

2. Condition. The Customer must return the product in its original packaging and wrapping or in any other packaging that ensures the return of the Product in its new condition. Any Product returned damaged, incomplete or showing any signs of wear or new odors may not be returned, exchanged or refunded, including on the basis of the right of withdrawal.

3. Return costs. Return costs are the responsibility of the Customer, including in the event of exercising the right of withdrawal.

4. Reimbursement. After receipt of the Product, the Seller will refund the full price of the returned Product, excluding delivery costs (unless otherwise stated in the General Terms and Conditions or when the law provides for this refund). In the event of an Order for several Products and the return of only part of the Order, the refund of delivery costs will be made in proportion to the number of Products ordered and returned under the conditions provided. In the event of a return not complying with the conditions provided, no refund will be payable and the Customer will remain the owner of the returned product, which will be returned to him at his expense within a maximum of one month following notification of the refusal of reimbursement by the Seller .